Reviews
State Farm® Agent Rita Prince
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
neeraj uppal
October 27, 2026
"Very easy and straightforward experience switching over to State Farm, thanks to Adam."
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear that Adam made your switch to State Farm easy and straightforward. We truly appreciate you choosing our Fairport office for your insurance needs and look forward to providing you with excellent service for years to come. Welcome to the State Farm family!
Sincerely,
Rita & Team"
Katie Smith
October 13, 2026
"Great service!"
We responded:
"Thank you, Katie, for your wonderful 5-star review! Your continued loyalty to State Farm and our Fairport office means the world to us! We truly appreciate the trust you place in our team to handle your auto, home, and life insurance needs. We look forward to continuing to provide you with the top-notch service you deserve for many years to come!
Sincerely,
Rita and Team"
The Spellmans
October 12, 2026
"Simply sharing customer service experience.
Yikes is the best way to put it, coming from a retail manager, the customer service is certainly NOT there. Called in with a simple question that took less than 5 minutes to be spoken too like I was dumb & an inconvenience. The yawning, the sighs, I get we have longs days but it was excessive and unwarranted."
We responded:
"I’m very disappointed to hear about your experience with my office. The level of service you described is completely unacceptable and certainly does not reflect the standards I expect from my team or align with other google reviews we have received.
I take customer concerns very seriously and would appreciate the opportunity to learn more about what happened and address the situation. I searched my records and located two customers named Dylan who have policies with my office, and I have reached out to both. However, I’m not certain if Dylan is your name.
If you would be willing to give me a call at 585-223-4700, I would sincerely appreciate the opportunity to speak with you directly. Your feedback is important to me, and I would welcome the chance to make things right.
Thank you for bringing this to my attention."
Marci Hart
September 29, 2026
"Working with Rita and her team has been a successful process. They were able
To save us money and work with us to get the best coverage ."
We responded:
"Thank you so much for the kind review! We’re thrilled that we were able to help you save money while finding the coverage that best fits your needs. We truly appreciate your trust in our team and are grateful for the opportunity to work with you. Thank you for choosing our State Farm office!
Sincerely,
Rita and Team"
Suzanne Helvey
August 31, 2026
"Thank You so much for the personal and professionalism you showed me. Your entire team was very helpful."
We responded:
"Thank you so much for your kind words and for sharing your experience! We’re glad you felt supported by our team and we truly appreciate your business.
Sincerely,
Rita & Team"
Larry Smith
August 24, 2026
"Was looking to reduce my insurance costs , came across Rita Prince State Farm . Adam got ahold of me asking what I was looking for I told him what I had and what I wanted to do. Looked into policies and came back with much lower costs with same coverage especially my marine policy. Highly recommend this well run firm.
Larry"
We responded:
"Thank you for the wonderful review! I’m so glad my office—especially Adam—was able to help you reduce your insurance costs while keeping the same coverage, particularly for your marine policy. Thanks again for recommending our team!
Sincerely,
Rita & Team"
Erica Cobb
August 3, 2026
"Everyone is so friendly, able to help, answers all questions and remembers who I am every time I call.
The best of the best"
We responded:
"Thank you so much for your wonderful review! I'm thrilled to hear that everyone has been friendly, helpful, and able to answer your questions—and that we’re able to remember you every time you call. “The best of the best” means a lot to our team. We appreciate your trust and support!
Sincerely,
Rita and Team"
Michael Holloway
June 3, 2026
"I just recently switched to State Farm after many years with another Insurance company. The reason I left wasn’t because of money but lack of customer service. It was actually nice to have someone contact me and ask, Is there anything that we can do for you? I am extremely happy with the competitive pricing and different options for savings. I highly recommend this local agency!"
We responded:
"Thank you so much for your wonderful review! We’re grateful you chose State Farm and my Fairport office and truly appreciate you sharing your experience. We’re especially glad we could provide the customer service and guidance you were looking for—along with competitive pricing and helpful savings options. Your recommendation means a lot to our team!
Rita Prince & Team"
Chris Hoffmeier
May 13, 2026
"The office always keeps on top of your interests with professionalism and integrity. I’ve been very happy with all their assistance and support. An insurance company that works with the client first in mind How refreshing."
We responded:
"Thank you so much for your kind words and 5-Star review! We're thrilled to hear that you appreciate our commitment to professionalism, integrity, and putting our clients first. It’s always our goal to provide the best support and assistance possible. We truly value your trust and look forward to continuing to serve you!
Sincerely,
Rita & Team"
Greg Johnson
April 24, 2026
"Rita and her team and very knowledgeable and thorough and can tell they truly care about you and the situation. I would highly recommend them."
We responded:
"Thank you so much for your kind words and 5-star review! We're thrilled to hear that our team provided knowledgeable and thorough support and that you felt genuinely cared for throughout the process. Your recommendation means a lot to us!
Best Regards,
Rita & Team"
Robert Fort
March 12, 2026
"I appreciate the annual policy/coverage review of my coverages through Rita's State Farm office. Specific policies plus an umbrella policy may change in response to my needs or State Farm's coverages. I come away with a better understanding of costs and coverages. I'm totally satisfied with the insurance services I receive from the Rita Prince State Farm office."
We responded:
"Thank you so much for your kind words and for trusting Rita Prince’s State Farm office with your insurance needs. We’re glad to hear that the annual policy reviews have helped you stay informed and confident about your coverage options. Our goal is always to ensure your policies align with your current needs and provide the best possible protection. We look forward to continuing to serve you with the same level of care and attention in the years ahead!
Sincerely,
Rita & Team"
Jenna
February 18, 2026
"Easy, smooth transition !!! Reasonable rates too!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Perry Rebres
February 10, 2026
"Insurance seemed acceptable, no claims were made. Frequent price increases occurred."
We responded:
"Thank you for your review. While we always strive to earn 5-star feedback, I want to clarify that I do not have control over the rate increases implemented by State Farm corporate. However, I do have full control over the level of customer service my office provides. I am committed to advising you on the appropriate insurance coverage for your family, informing you of all available discounts, and offering you a comprehensive insurance review meeting to ensure you have the best protection possible.
Sincerely,
Rita & Team
"
Delshad Aziz
January 30, 2026
"I usually do not type reviews but this time I genuinely feel very satisfied with my experience with Parker Ange. He was very communicative and very helpful as well as helped me to get the cheapest insurance I have had yet.
Thank you State Farm team!"
We responded:
"Thanks for choosing us and leaving such a great review! We are glad that you enjoyed your experience with Parker. We hope to continue exceeding your expectations with great service. We look forward to helping you with your auto and homeowners' insurance policies.
Sincerely,
Rita and Team"
Jayme Abbott
January 29, 2026
"Staff members are accessible, reliable, and kind!"
We responded:
"Thanks so much for taking the time to share your positive experience! Hearing that your experience went well really makes our day. We're glad you had a great experience and we look forward to continuing to exceed your expectations! Thanks again and we look forward to assisting you again soon.
Sincerely,
Rita and Team"
elizabeth maneiro
January 26, 2026
"Rita and her team are amazing! Thank you."
We responded:
"Your 5-Star Review of our office is very much appreciated!! I enjoyed meeting with you over the phone to review your auto and homeowner's coverages and discounts. We are only a call, text or e-mail away with any help on your insurance policies.
Sincerely,
Rita & Team "
George B
January 19, 2026
"Although I have already established confidence in State Farm, by being a loyal client since the 1980's, my relationship with the Rita Prince agency only dates back a little more than a decade. She obviously takes great effort to add team members who reflect the quality customer service that she demands. Anyone can see this when they interact with a team member named Parker A. His prompt attention and communication ability is what clients miss and value when interacting with their insurance agency. Great job Rita Prince! You recruited another great team member."
We responded:
"Thank you so much for your thoughtful and kind words! We truly appreciate your long-standing loyalty to State Farm and are honored that you’ve chosen my agency. Parker is indeed a valued member of our team, and we’re thrilled to hear that his prompt attention and communication have made such a positive impact on your experience. We’re committed to providing the highest level of customer service, and your feedback reaffirms that we’re on the right track. Thanks again for recognizing our efforts — we look forward to continuing to serve you for many years to come!
Sincerely,
Rita and Team"
Mahogany Banks
January 16, 2026
"State farm deserves huge broad casting I'm here to thank them again I recently had knee surgery they sent me get well cards it went along way I faced some money issues and had to change payment dates more than once but I still was treated like a person and with kindness I thank you for that"
We responded:
"Hi Mahogany. We are happy to have your autos back with State Farm and our agency in Fairport. It's great that you can benefit from the bundling discount with your homeowners insurance again. Also thank you for trusting us with life insurance for you and your children!! Thank you for the 5 star review!!"
John Bater Jr
January 14, 2026
"Rita is very friendly and easy to talk with"
We responded:
"My team and I appreciate your 5 Star Review. It's always a pleasure meeting with you to review your auto and renters policy on an annual basis. I'm happy that you find this time valuable.
Sincerely,
Rita and team"
J25 Morrow
January 13, 2026
"Rita Prince and the team are champions of customer service! Today, Wendy listened to me patiently about an on line billing question. It was so nice to be helped quickly and treated with hometown respect! Love you guys! Jim"
We responded:
"Thank you for taking some time out of your day to write a 5 star review on your experience with Wendy and our office. It's with great pleasure to help you with your insurance questions. We value and appreciate you!!
Sincerely,
Rita and team"
Bobbie Smith
January 8, 2026
"Rita is so easy to work with she explains every little detail of every thing in your policies. I would highly recommend her to anyone. I am very, very happy with Her"
We responded:
"I'm so grateful for your positive feedback. I'm happy you found our annual review beneficial. It's important to know what coverages and limits you have before you need to use your auto and renters' insurance. I look forward to continuing to service your insurance needs.
Sincerely,
Rita"
sml fake
January 6, 2026
"Have been with Rita Prince have been there for years and co workers no place more efficient and concerned about you! Linda calls me on my birthday and she calls me on my reviews of my policy and always a good neighbor 🙏❤️👍"
We responded:
"Thank you Susan for taking the time to share your experience with my office. We truly appreciate your loyalty over the years in servicing your auto, home and life insurance.
Best Regards,
Rita"
Jesse Foster
January 6, 2026
"Love Rita and her Team!!! Super reliable and super great service. Highly recommended!!"
We responded:
"Thank you Jesse for the 5 Star Review. My team and I appreciate you taking the time to share your experience with my office.
Sincerely,
Rita"
Michael Felluca
December 14, 2025
"Rita has one of the most friendly and effective professional service offices I have ever worked with. This goes beyond Insurance offices. They truly care about me both as an individual and a client. They always make me feel welcome in the office or anytime on the phone. Rita is the only professional service I have ever had that has an annual check-up (which includes a visit to her office) AND a happy birthday phone call EVERY year! Thank you, Rita and your entire office, for all you service and for making me feel so welcome!"
We responded:
"Thank you so much for the 5 star review. You're very welcome! It's truly a pleasure to work with you, and I'm grateful for the friendship we've built over the years. Looking forward to many more years of helping you with your insurance needs!!
Sincerely & your friend/agent,
Rita"
Mary Coon
December 9, 2025
"Working with Rita Prince at State Farm has always been pleasant, informative, knowledgeable; I walk away feeling listened to and confident with their services. Questions are answered, staff is friendly and I'm very happy with their services. I highly recommend them for your one-stop insurance services."
We responded:
"Thank you Mary for taking the time to share your thoughts! We’re so glad to know you’re satisfied with the service you receive from our State Farm office in Fairport. If you ever have any questions or need assistance on your auto, renters, umbrella policy and/or any of the other products we offer, we’re here to help! "