State Farm® Insurance Agent Rita Prince
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
George B
January 19, 2026
5
out of
5
rating by George B
"Although I have already established confidence in State Farm, by being a loyal client since the 1980's, my relationship with the Rita Prince agency only dates back a little more than a decade. She obviously takes great effort to add team members who reflect the quality customer service that she demands. Anyone can see this when they interact with a team member named Parker A. His prompt attention and communication ability is what clients miss and value when interacting with their insurance agency. Great job Rita Prince! You recruited another great team member."
We responded:
"Thank you so much for your thoughtful and kind words! We truly appreciate your long-standing loyalty to State Farm and are honored that you’ve chosen my agency. Parker is indeed a valued member of our team, and we’re thrilled to hear that his prompt attention and communication have made such a positive impact on your experience. We’re committed to providing the highest level of customer service, and your feedback reaffirms that we’re on the right track. Thanks again for recognizing our efforts — we look forward to continuing to serve you for many years to come! Sincerely, Rita and Team"
Mahogany Banks
January 16, 2026
5
out of
5
rating by Mahogany Banks
"State farm deserves huge broad casting I'm here to thank them again I recently had knee surgery they sent me get well cards it went along way I faced some money issues and had to change payment dates more than once but I still was treated like a person and with kindness I thank you for that"
We responded:
"Hi Mahogany. We are happy to have your autos back with State Farm and our agency in Fairport. It's great that you can benefit from the bundling discount with your homeowners insurance again. Also thank you for trusting us with life insurance for you and your children!! Thank you for the 5 star review!!"
John Bater Jr
January 14, 2026
5
out of
5
rating by John Bater Jr
"Rita is very friendly and easy to talk with"
We responded:
"My team and I appreciate your 5 Star Review. It's always a pleasure meeting with you to review your auto and renters policy on an annual basis. I'm happy that you find this time valuable. Sincerely, Rita and team"
J25 Morrow
January 13, 2026
5
out of
5
rating by J25 Morrow
"Rita Prince and the team are champions of customer service! Today, Wendy listened to me patiently about an on line billing question. It was so nice to be helped quickly and treated with hometown respect! Love you guys! Jim"
We responded:
"Thank you for taking some time out of your day to write a 5 star review on your experience with Wendy and our office. It's with great pleasure to help you with your insurance questions. We value and appreciate you!! Sincerely, Rita and team"
Bobbie Smith
January 8, 2026
5
out of
5
rating by Bobbie Smith
"Rita is so easy to work with she explains every little detail of every thing in your policies. I would highly recommend her to anyone. I am very, very happy with Her"
We responded:
"I'm so grateful for your positive feedback. I'm happy you found our annual review beneficial. It's important to know what coverages and limits you have before you need to use your auto and renters' insurance. I look forward to continuing to service your insurance needs. Sincerely, Rita"
sml fake
January 6, 2026
5
out of
5
rating by sml fake
"Have been with Rita Prince have been there for years and co workers no place more efficient and concerned about you! Linda calls me on my birthday and she calls me on my reviews of my policy and always a good neighbor 🙏❤️👍"
We responded:
"Thank you Susan for taking the time to share your experience with my office. We truly appreciate your loyalty over the years in servicing your auto, home and life insurance. Best Regards, Rita"
Jesse Foster
January 6, 2026
5
out of
5
rating by Jesse Foster
"Love Rita and her Team!!! Super reliable and super great service. Highly recommended!!"
We responded:
"Thank you Jesse for the 5 Star Review. My team and I appreciate you taking the time to share your experience with my office. Sincerely, Rita"
Michael Felluca
December 14, 2025
5
out of
5
rating by Michael Felluca
"Rita has one of the most friendly and effective professional service offices I have ever worked with. This goes beyond Insurance offices. They truly care about me both as an individual and a client. They always make me feel welcome in the office or anytime on the phone. Rita is the only professional service I have ever had that has an annual check-up (which includes a visit to her office) AND a happy birthday phone call EVERY year! Thank you, Rita and your entire office, for all you service and for making me feel so welcome!"
We responded:
"Thank you so much for the 5 star review. You're very welcome! It's truly a pleasure to work with you, and I'm grateful for the friendship we've built over the years. Looking forward to many more years of helping you with your insurance needs!! Sincerely & your friend/agent, Rita"
Mary Coon
December 9, 2025
5
out of
5
rating by Mary Coon
"Working with Rita Prince at State Farm has always been pleasant, informative, knowledgeable; I walk away feeling listened to and confident with their services. Questions are answered, staff is friendly and I'm very happy with their services. I highly recommend them for your one-stop insurance services."
We responded:
"Thank you Mary for taking the time to share your thoughts! We’re so glad to know you’re satisfied with the service you receive from our State Farm office in Fairport. If you ever have any questions or need assistance on your auto, renters, umbrella policy and/or any of the other products we offer, we’re here to help! "
Tom Sollitt
October 30, 2025
5
out of
5
rating by Tom Sollitt
"We are in the sellers house have had good vibes with State Farm and Rita. Prince insurance will have to continue that alliance in the future. Thank you."
We responded:
"Thank you so much Tom for the 5 star review. It means a lot to our office that you took the time to express your experience. We look forward to many years providing you with exceptional service and meeting all of your insurance needs!! "
J Watson
October 14, 2025
5
out of
5
rating by J Watson
"Easy, smooth transition !!! Reasonable rates too!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Marty Lasher
September 3, 2025
5
out of
5
rating by Marty Lasher
"Rita Prince State Farm is the best! Excellent customer service, always friendly, helpful and has the right coverage to fit my needs perfectly."
We responded:
"Thank you Marty for your 5 Star Review. It's our pleasure to provide you with that level of customer service. I look forward to our scheduled meeting to review your auto and home insurance policies. My team and I appreciate you!!"
Chris Pittinaro
August 6, 2025
5
out of
5
rating by Chris Pittinaro
"Spoke with Rita for a much overdue (my fault not theirs) review of my insurance. Process was quick and easy. Rita was very knowledgeable and low key. Would recommend."
We responded:
"Thank you Chris. We appreciate your 5 Star review! I am delighted to know you had a great experience during our insurance review phone meeting. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your loyalty over the years. Sincerely, Rita Prince"
Mary Beth Ransom
July 14, 2025
5
out of
5
rating by Mary Beth Ransom
"Agent Parker Ange was a pleasure to work with and made the switchover so easy and seamless! I’m looking forward to working with State Farm and would highly recommend the Rita Prince agency in Fairport NY."
We responded:
"Welcome to our agency!! We’re thankful for your 5 star feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Sincerely, Rita Prince "
Jarrod Thuman (JarrodAgain)
July 7, 2025
5
out of
5
rating by Jarrod Thuman (JarrodAgain)
"Ended up not doing business with them due to my personal financial circumstances, but Ian was exceptionally straight forward, kind, and easy to talk to over the phone! Hopefully down the line I can do business with them."
We responded:
"Thank you Jarrod for sharing your experience with Ian. Although we currently could not help you with your insurance needs, you still took the time to share your experience which is very much appreciated. I'm hoping we can do business in the very near future. Sincerely, Rita Prince "
Fae Mercury
May 27, 2025
5
out of
5
rating by Fae Mercury
"There was an issue with my account and it took awhile to fix it but the guy working with me seemed very diligent and on my end it seemed like he was doing everything in his power to fix it. The insurance I got seems very good and was affordable, especially for an older mobile home. The process after the issue was fixed was very easy, it was just a phone call and I had insurance that day. I would absolutely recommend them to my friends and family."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Best regards, Rita Prince"
Lisa Hilliker
May 12, 2025
5
out of
5
rating by Lisa Hilliker
"We just took out our second policy with Ian Palmer and had a fantastic experience both times. He was thorough with coverage and very personable. 5/5."
We responded:
"Thank you Lisa for your 5-star review! My State Farm team and I are happy to hear of the fantastic experience you had with Ian. We look forward to working with you for your insurance needs. Sincerely, Rita Prince "
Jen Price
April 20, 2025
5
out of
5
rating by Jen Price
"Everyone in this office is professional, personable . They understood my needs and made shopping for auto and home insurance affordable. A plus is that they are located right here in Fairport. A special thank you to Ian Palmer.!!! Jen"
We responded:
"Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that our team in the office was able to provide you with professional and personable service. We always strive to understand our customers' needs and make insurance shopping a seamless and affordable experience. We're glad to know that you found our location convenient as well. We'll make sure to pass along your special thanks to Ian. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for your kind words! Sincerely, Rita"
James Huss
April 15, 2025
5
out of
5
rating by James Huss
"Amazing team!"
We responded:
"Thank you Jimmy for the 5 Star Review!! We’re thankful for your feedback! I appreciate you and your loyalty to me and State Farm. It's our pleasure to assist you with you and your family's insurance needs. If there is anything else we can do to help, please let us know! Best Regards, Rita Prince"
Rob Adams
March 3, 2025
5
out of
5
rating by Rob Adams
"Great agency, very friendly and responsive. Also accommodating when it comes to servicing policies. Wendy is a superstar."
We responded:
"Thank you Rob for the 5 Star Review. It means a lot to us when we receive a review from a car sales consultant. Everyone's experience with our office means a lot no matter if they are an insurance customer or not!! In the end, we made it right for our mutual customer. Truly appreciated. Sincerely, Rita Prince "
Brandon Billett
March 1, 2025
5
out of
5
rating by Brandon Billett
"Great office, Linda was an amazing help in sorting out my claim. Fantastic service from the Rita Prince agency."
We responded:
"Thank you Brandon for the 5 star review and sharing your experience with Linda. We appreciate you, your trust and your loyalty. We are here for you when you need us. Sincerely, Rita"
Rob Robinson
February 24, 2025
5
out of
5
rating by Rob Robinson
"Rita Prince and her entire team are outstanding to work with. They helped address all of my personal / family insurance needs and saved me money doing so. Great people to work with."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Robert McBath
February 19, 2025
5
out of
5
rating by Robert McBath
"Great experience working with Rita and Linda. Very friendly, knowledgeable, and more than willing to take the time to help you get the most out of your insurance. I would recommend to anyone who is looking for insurance or isn't happy with their current provider."
We responded:
"Thank you so much Rob for your 5-star review and kind words. I enjoyed our insurance review meeting today to discuss your limits and coverages and ways to help you save. We are here for you with any insurance related questions. I appreciate you!! Sincerely, Rita Prince "
Kenneth Martin
January 8, 2025
5
out of
5
rating by Kenneth Martin
"Rita Prince and her whole staff are amazing they make you feel like they really care about you and your needs. Thanks for your concern for me and my family"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jason Tracy
January 8, 2025
5
out of
5
rating by Jason Tracy
"After my current insurance provider ceased operations in NY Rita's agency was able to quickly provide a competitve insurance package to meet my family's needs. Her team was very professional and quick to respond any time I had questions during the process."
We responded:
"Thank you so much for the positive review. I'm happy to hear that our team was able to help you with a smooth transition to State Farm for your autos and home insurance. Our goal is to provide the right level of protection for your family. Looking to many years of building the relationship. Warmest regards, Rita Prince"